Refund Policy

Effective Date: 05/01/2022

Thank you for choosing Spring Lane Weddings (“we”, “us”, or “our”). This Refund Policy outlines the terms and conditions governing refunds for our wedding photography services. We are committed to ensuring your satisfaction with our services, and we aim to provide clear guidelines on our refund process.

Booking and Payment

1. Deposit: A non-refundable deposit is required to secure your booking. This deposit confirms your event date and ensures our availability for your wedding.

2. Final Payment: The remaining balance is due prior to or on the day of your event. Failure to make the final payment may result in cancellation of our services.

Refund Eligibility

1. Cancellation by You: If you decide to cancel our services for any reason, the following refund policy will apply:

   • Cancellation before 15 days of the event: 75% of the total payment will be refunded.
   • Cancellation between 4 and 14 days of the event: 50% of the total payment will be refunded.
   • Cancellation 3 days or less before the event: No refund will be provided.

2. Cancellation by Us: In the unlikely event that we are unable to fulfill our contractual obligations due to unforeseen circumstances, we will provide you with a full refund of all payments made.

3. Force Majeure: We are not responsible for events beyond our control, such as extreme weather conditions, natural disasters, or other unforeseeable circumstances that may lead to changes in the event date or cancellation. In such cases, we will work with you to reschedule or make alternative arrangements.

Refund Process

1. Request for Refund: All refund requests must be made in writing via email or official communication channels.

2. Refund Approval: Refund eligibility will be assessed based on the cancellation date and the terms outlined in this policy. Refunds will be approved according to the appropriate percentage indicated above.

3. Refund Timeline: Once a refund is approved, we will process the refund within [X] business days. The timeframe for the refund to reflect in your account may vary depending on your financial institution.

Non-Refundable Items

1. Non-Refundable Deposit: The initial deposit is non-refundable under any circumstances.

2. Time and Services Rendered: Payments for services rendered, including pre-wedding consultations, planning, and any photography sessions conducted, are non-refundable.

Communication

We are committed to open communication and transparency regarding our refund policy. If you have any questions or concerns about this policy or your eligibility for a refund, please contact us at:

Spring Lane Weddings – Click Here

We may update this Privacy Policy from time to time to reflect changes in our practices and services. Please review this page periodically for the latest information.

Last updated: 05/07/2023